Effective Date: 17/04/2026
At Lucy’s House Cleaning Service (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or contact us.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, phone number.
- Service Information: Property location (home or office address), cleaning preferences, special instructions, access details (e.g., gate codes, lockbox combinations – shared at your discretion).
- Payment Information: Billing details, credit/debit card information (processed securely through third-party payment processors).
- Communication Data: Records of emails, phone calls, or messages with our team.
- Website Usage Data: IP address, browser type, pages visited, and cookies (if you interact with our online booking system).
2. How We Use Your Information
We use your information to:
- Provide, schedule, and manage residential and commercial cleaning services (routine housekeeping, deep cleaning, move-in/move-out services).
- Communicate with you about appointments, service reminders, and follow-ups.
- Process payments and send invoices or receipts.
- Respond to your questions, requests, or complaints.
- Improve our services and customer experience.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With Cleaning Professionals: Our dedicated team members receive only the information necessary to perform the cleaning service (e.g., address, access instructions, special requests).
- Service Providers: Third-party partners who help us operate our business, such as payment processors, scheduling software, and email platforms. These parties are contractually bound to protect your data.
- Legal Requirements: If required by law or to protect the rights, property, or safety of Lucy’s House Cleaning Service, our clients, or others.
4. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data.
5. Your Rights and Choices
Depending on your location (e.g., Georgia residents), you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications (by clicking “unsubscribe” in emails or contacting us).
- Request a copy of the data we hold about you.
To exercise these rights, please contact us using the information in Section 8.
6. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Lucy’s House Cleaning Service
Serving Atlanta, Marietta, Sandy Springs, Alpharetta, Smyrna, Kennesaw, Woodstock, Duluth, Acworth, and surrounding Georgia communities.
Email: info@lucyshousecleaningservices.com
Phone: 404.707.0110
By using our services, you acknowledge that you have read and understood this Privacy Policy.